Terms and Conditions

CANCELLATIONS AND REFUNDS

  • Treatments/services are not transferable to other individuals or clinics, unless you are a Black Moon member.
  • We require at least 24 hours' notice to be given for any appointment cancellation.
  • If you do not attend a booked appointment and have not given us notice you may incur a cancellation fee.
  • If you arrive late to the appointment, your treatment time will be shortened as a result.
  • Treatments and products are non-refundable. We do not accept change of mind.
  • Whilst detailed consultations, utmost care and skills are exercised in treating our clients, ultimately it is your responsibility to determine if the treatment and/or skincare product is suitable for you.
  • In order for us to provide you with the suitable treatments for your concerns, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments (e.g. medical history, allergies).

MEMBERSHIP PURCHASES

We have the Pink Moon, Blue Moon and Black Moon packages with exclusive benefits for our members. Pink and Blue Moon memberships expire within one year, and the Black Moon membership expires in 2 years from the purchase date. Credits from the Pink and Blue Moon are non-transferable. Whilst credits from the Black Moon is transferable, this is limited to only family members of the membership holder. Members will receive an invoice after every treatment which details the treatment that they received and the remaining credits/points in their membership account.

LIABILITY DISCLAIMER

This website provides general information about our products and services which should not be considered as medical advices, thus we do not accept any liability for errors, omission, use of or reliance on the materials provided on the website. We encourage you to contact our clinic and have a consultation with our professional technical regarding your skins concerns. Treatment results vary for every individual and it may take time for results to be visible, which also varies considerably between patients. Results are affected by a number of factors, predominantly the nature of the procedure, the patient's health, diet, lifestyle, and whether the patient has followed the post-treatment guide. Results will also vary purely based on the general makeup of each patient and whether they have had any treatments previously. We encourage you to follow our post-treatment guide to maintain the results from your treatment.

Please contact NU28 Medical Aesthetics for further information.